Return Policies

At Supercare Pharmacy, we strive to provide our customers with the best possible online shopping experience. We understand that sometimes, you may need to return or exchange a product. Our return policy is designed to be fair, flexible, and hassle-free. Eligibility for Returns: To be eligible for a return, the following conditions must be met: 1. The product must be in its original packaging and in the same condition as it was received. 2. The product must be returned within 3 days from the date of delivery. 3. The product must not be a temperature-sensitive or perishable item. Types of Returns: We accept the following types of returns: 1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 3 days and we will replace the product or provide a full refund. 2. Wrongly Delivered Products: If you receive a product that is different from what you ordered, please contact our customer service team within 3 days and we will replace the product or provide a full refund. 3. Unwanted Products: If you wish to return a product that is not damaged or defective, please contact our customer service team within 3 days and we will exchange the product for another item of equal value. Refund and Exchange Process: To initiate a return, please follow these steps: 1. Contact our customer service team via phone or live whatsapp chat. 2. Pack the product securely in its original packaging and include all original tags, labels, and accessories. 3. Ship the product back to us at the address provided by our customer service team. 4. Once we receive the returned product, we will process the refund or exchange within 3 business days. Refund Options: We offer the following refund options: 1. Full Refund: We will provide a full refund for the returned product excluding any shipping costs. 2. Exchange: We will exchange the returned product for another item of equal value. Exceptions: The following products are not eligible for returns: 1. Temperature-sensitive or perishable items. 2. Products that have been opened or used. 3. Products that are damaged or tampered with. 4. Surgical Items and electrical medical devices. By shopping on our website, you acknowledge that you have read, understood, and agreed to our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for shopping with us!