FAQ's (Frequent Ask Questions)

Freaquently Asked Questions Q: Is it safe to use this Platform? Our user-friendly website lists thousands of products in many different categories. Just browse, choose and add your selected products to the cart. Put your details and check out by selecting a payment method. You will receive a confirmation email from our team shortly. Note: Your information is fully secured and is not displayed anywhere or misused by anyone. Q: How to use Cart? The cart allows you to review your selection. Make sure everything is okay, make some changes before ordering if needed, see the final price and the total amount. You will access it every time you click on “Cart” at the top of the page. Q: How to log in? You can log in through: • Your email Q: Where's my order? Go to ‘Your Account’ and ‘Order History & Details’. Q: Do I have to create an account to shop with you? You can place your order with us without having an account. But if you make an account with us, it will allow you to order easily without having to fill in your details every time you shop with us. You will also receive benefits such as order tracking, regular updates about offers and discount codes. Q: Do I have to order online? You can visit our physical Branches located in Lahore : 1- Fazal Din's Pharma Plus (FDPP) 85-B Jail Road, Lahore 2- Fazal Din's Pharma Plus (FDPP) 313 Main GT Road Akhari Mint Stop, Lahore 3- Fazal Din's Pharma Plus (FDPP) Shop no 4-CB Abid Majeed Road Girja Chowk Lahore Cantt Lahore 4- Super Care Pharmacy 21-C Shalamar link Road Opposite Shalamar Hospital, Lahore 5- Askari Pharmacy Shop 5 Abid Majeed Road Girja Chowk Lahore Cantt Lahore 6- Askari Pharmacy 12-D Block 1 PIA Society Wapda Town, Lahore But You can also order online from home, and save your time for other daily things. Q: How do I know that my order has been placed? Once you’ve placed your order, you will receive an order confirmation email containing your order number. You will also receive a confirmation Whatsapp text from our team shortly. Providing Your Whatsapp Contact is good for you , our team , riders and delivery platforms to contact you. Once our team has procured your order from the distributor you will receive a second email to update you when your order is on its way to you. Lastly, when your parcel is dispatched, we will send a third email to you. If an email does not appear to have been received, please check your spam folder. Q: Can I make changes to my order? / Can I cancel my order? Yes! If in case you want to cancel your order after placing it, you will need to make sure that you cancel it before shipment. Once you receive an email saying that the order has been shipped, you won’t be able to cancel it. Q10: Can I get a refund if the price has changed since I ordered it? Prices keep changing in an online store based on demand, response, season and market trends. In this case, order prices will be automatically changed to current running market price of the product.